Return & Refund Policy

At CondaWear, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we invite you to review our return and refund policies and submit your requests through our dedicated forms.

Initiating a Return or Refund

If you need to initiate a return or request a refund, please visit our Return & Refund Forms page: https://condawear.com/index.php/refundreturn/. Our easy-to-use forms will guide you through the process step by step.

Return Policy

• Eligibility: Returns are accepted for items that are incorrect or not the size ordered. Please compare the product with your order upon receipt.
• Non-Refundable: Items damaged during shipping are not eligible for a refund, except in cases of inadequate packaging on our part.
• Shipping Costs: Buyers are responsible for all shipping costs for returning items. We recommend a trackable shipping service for your security.
• How to Initiate: To initiate a return, please fill out our Return Form available at https://condawear.com/index.php/refundreturn/. Provide your order details and the reason for the return within the form. Upon submission, we will review your request and provide you with further instructions and the appropriate return address.
• Condition of Items: Items must be returned in their original condition: unworn, unwashed, with all tags and original packaging.

Refund Policy

• Eligibility: Refunds are issued for incorrect items or size discrepancies, and in cases where damage is due to our packaging.
• Requesting a Refund: Submit your refund request via our form at https://condawear.com/index.php/refundreturn/, including any relevant details and photographic evidence if applicable.
• Processing: Refunds are processed upon receipt and inspection of the return. We will notify you via email and credit the refund to your original payment method.

Questions?

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact us at contact@condawear.com. Our customer service team is here to ensure a seamless and satisfactory shopping experience.