Orders & Delivery
Order processing times can vary depending on our current order volume. Typically, we process orders within 2-5 business days. If you place an order over the weekend or on a holiday, we’ll start processing it on the next business day.
We offer standard shipping for all our orders.
For all our deliveries, we entrust Asendia to get your packages to you.
Once your order is processed, shipping to Europe typically takes 6-9 business days. For destinations outside Europe, please allow 9-19 business days for delivery.
Orders can be changed or canceled if they haven’t been processed yet. Please contact our customer service as soon as possible to request any modifications.
Once your order is shipped, you’ll receive a tracking number via email, which you can use to track your order on the carrier’s website.
Returns & Refunds
We accept returns within 30 days of purchase. Items must be in new condition, with original tags attached.
Once we receive your return and verify the condition of the item, we will issue a refund to your original payment method. Fill our Refund or Return form.
After you’ve initiated your return and completed the refund request, we’ll provide you with all the necessary information, including the return shipping address.
If you receive a defective product, please contact our customer service immediately to arrange for a return and replacement.
Payments & Promotions
We offer a variety of payment methods to ensure that your shopping experience is both convenient and secure. You can pay using:
- Credit Card / Debit Card: Visa, MasterCard, American Express, UnionPay
- PayPal
- Bancontact
- EPS (Electronic Payment Standard)
- Giropay
- iDEAL
- SOFORT
- SEPA Direct Debit
- Przelewy24 (P24)
- Klarna
Sign up for our newsletter, and follow us on social media to stay up to date on all our promotions.
Technical
Please try clearing your browser’s cache and cookies, or use another browser. If the problem persists, contact our customer support.
If you’re experiencing trouble with our website, here are a few steps you can try:
- Refresh your browser: Sometimes, a simple refresh can resolve the issue.
- Clear your browser’s cache and cookies: Outdated or corrupted cache files can lead to site loading problems.
- Try a different browser: If the issue persists, try accessing our site with a different web browser or device.
- Disable browser extensions: Some browser extensions can interfere with website functionality.
- Check your internet connection: Ensure you have a stable internet connection, as a poor connection can affect website performance.
- Update your browser: Make sure you are using the latest version of your browser.
If none of these steps work, please contact our customer support team for further assistance. We’re here to help ensure you can navigate our site smoothly.
Product
Care instructions are conveniently located on the label of each clothing item.
We source our products globally and print them in Finland, granting us the right to label them as “Made in Finland.
We regularly update our collection with new releases. Stay tuned to our website and sign up for our newsletter for the latest drops.
General Information
Currently, we are exclusively online to keep our prices competitive and our collection accessible to all.
Absolutely! We deeply value input from our community. Whether it’s a design idea or feedback, you’re welcome to share it with us via our contact form, social media platforms, or by emailing us directly.
To join our influencer community, please submit your application here. We’re excited to hear from you!
